Frequently Asked
Questions

Can I Refund Exchange or Change my Order on Sale Items?

Customer Service Hours

Will my Product be Identical to the one on the Website?

How long will my order take to arrive?

Can I exchange or refund my item?

Why Isn't My Discount Code Working?

What payment methods do you accept?

Where can I find out about special offers and promotions?

Do I need to set up an account to order?

I have forgotten my password, how can I find out what it is?

Do you store my information when I make an order?

What security do you have on your website?

How do I become a Penny Scallan retail stockist?

Does Penny Scallan still have a Factory Outlet Store?