We have a 7 day return policy, which means you have 7 days after receiving your item to contact us re returning the item to our warehouse.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please contact with any questions you may have and also to inform us of your return at firstname.lastname@example.org
Items sent back to us without first informing us will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and replace the item for you.
Exceptions / non-returnable item
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to e contact us at email@example.com to start your exchange process.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You’ll be automatically refunded on your original payment method within 1 business days of contacting us. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 5 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org